Contact + FAQ

The customer is not entitled to create orders for third parties (except for a person for whom he/she is the legal representative, according to the General Terms and Conditions). Only the person to whom the order has been issued may be the subject of laboratory examination, therefore the identity of the customer will be checkedat the collection site.

In accordance with the General Terms and Conditions valid from 1 July 2023:

• the amount paid for the already purchased test/test package will not be refunded!
• the collection date selected and booked by you is binding after submitting the order!

In case of serious obstacles, you can request one rebooking, at the latest on the third business day prior to the original date, via the client centre at: info.sk@unilabs.online

By the end of the next business day after the request, if the obstacles are justified, you will be offered three alternative dates from which to select (usually the nearest available date according to the capacity of the selected collection site).

You are obliged to select the alternative date by the end of the next business day following the notification, otherwise the alternative dates are cancelled and the original date booked applies.

The alternative date selected by you cannot be changed and it cancels the original date.

For collection via sk.unilabs.online you make an appointment as a self-payer. You pay for this procedure by yourself. You do not need a request form for such collections.

Tests ordered at sk.unilabs.online are not covered by public health insurance. You pay for the collection via sk.unilabs.online in full and you will be provided with a receipt once payment has been made.

You can address your questions to info.sk@unilabs.online or to the sk.unilabs.online social media page. We will answer your questions on business days from 8:30 a.m. to 4:00 p.m.

Our info line is receiving more and more praise. Here is one of them:
"Good day. Everything was fine. I also communicated with the ladies from the call center, and they were very kind, helpful, and accommodating. 👍 The complete results arrived very quickly — practically within 24 hours of the sampling. 👍 Thank you." Vladimír

You should arrive for your blood collection in the morning and on an empty stomach. It is also recommended to drink water before the blood collection. For more detailed information on how to prepare for a blood collection, please refer to the individual product pages in the Instructions Before Collection section.

Currently, the only sample you can collect by yourself is a sample of your first morning urine. For instructions on how to prepare for urine collection, please refer to the individual product pages in the Collection section.

If you have a problem when your blood is drawn, please inform our staff on site prior to your blood collection. It is important to follow the instructions before collection, which can be found in the product details in the Collection section. You should follow a drinking regimen, avoid stress and remain sitting still for half an hour after collection.

Our helpful and kind nurses are happy to assist you in any situation. This is also reflected in a review from one of our customers:
“Everything was fine, the nurse was very kind and lovely. I informed her in advance that I have difficulties with blood draws. The results were ready in less than 24 hours, which I am happy about because it spared me unnecessary stress.” Gabriela

Each test is linked to a specific person who must be able to prove his/her identity at the collection site. This is necessary for the identification of the order and for the correct labelling of the sample, but also because of the obligation arising from Act No 576/2004 Coll.: according to Article 19(2)(a)  the medical record shall contain the personal data of the person to whom healthcare is provided, in the scope of name, surname, date of birth, birth number, residential address, ; and, according to Article 21(1)(g) of the same Act, with the following wording: the entry in the medical record shall contain the identification of the person to whom the healthcare was provided.

In accordance with the legislation below, we cannot provide absolutely anonymous collections on sk.unilabs.online. Pursuant to Section 4(5) of Act No. 576/2001 Coll. on Health care, services related to the provision of health care, and amendments to certain acts (hereinafter referred to as “Act No. 576/2004 Coll.”), keeping medical records and creating electronic medical records in a person’s electronic medical record book is an integral part of health care provision. Pursuant to Section 19(2)(a) of Act No 576/2004 Coll., the medical record shall contain the personal data of the person to whom healthcare is provided, in the scope of name, surname, date of birth, birth number, residential address, , and according to Article 21(1)(g) of the same Act, the entry in the medical record shall contain the identification of the person to whom the healthcare was provided.

We only examine persons older than 10 years, with the exception of tests for which the age limit of 6 years and above is specified in the description of the examination.

Within your account, you can only order products for yourself and your children as their legal representative if they are older than 10 years of age, with the exception of tests for which the age limit of 6 years and above is specified in the description of the examination. For privacy reasons, one account cannot provide orders for multiple adult persons.

Registration is a prerequisite for ordering through sk.unilabs.online. This is not only for the correct identification of your order during the actual collection, but also because it is not possible to analyse samples for anonymous persons.

Your account on sk.unilabs.online is protected by your own password and the possibility to set your data, where we will send you the results in PDF version after the sample analysis. Unilabs Slovensko s.r.o., as the operator of sk.unilabs.online and the service provider on this website, will treat all your data discreetly in compliance with GDPR rules with the possibility to cancel your account at any time.

If the Customer and/or the Third Party is late, i.e. if the Customer and/or the Third Party arrives at the Collection Site at a time exceeding the tolerance limit according to the applicable General Terms and Conditions  (Article V, Point 3), the Provider is not obliged to collect samples from the Customer and/or Third Party due to the delay caused by the Customer and/or Third Party and may refuse to do so, without prejudice to the Provider’s right to perform the sampling no later than the end of the Operating Hours of the selected Collection Site stated on  sk.unilabs.online on the given calendar day of the Sample Collection Booking or the Changed Sample Collection Booking, if the Operating Hours, the capacity on the given business day and other objective circumstances allow it.

The collection date is fixed and binding. If the collection of the Sample is not performed by the Provider due to the delay of the Customer and/or the Third Party pursuant to Point 3 of Article V in the General terms and Conditions, the Provider’s right to payment of the Laboratory Test/Test Package price, together with the relevant Handling Fee, shall not be affected and the Laboratory Test/Test Package price, together with the relevant Handling Fee paid by the Customer, shall not be refunded to the Customer, but shall be forfeited in its entirety to the Provider and it shall be deemed that, in the event of non-performance of the Sample Collection due to the expiration of the specified Sample Collection Booking date or Changed Sample Collection Booking date, the Provider’s performance of the Laboratory Test/Test Package according to the Contract has been duly, fully and completely provided to the Customer.

The collection date cannot be changed or postponed at will. 

In case of serious obstacles, you can request one rebooking, at the latest on the third business day prior to the original date, via the client centre at: info.sk@unilabs.online

By the end of the next business day after the request, if the obstacles are justified, you will be offered three alternative dates from which to select (usually the nearest available date according to the capacity of the selected collection site).

You are obliged to select the alternative date by the end of the next business day following the notification, otherwise the alternative dates are cancelled and the original date booked applies.

The alternative date selected by you cannot be changed and cancels the original date.

Once the deadline for your booked appointment has expired, you may still come in that day to any collection site, but only at the time when collection is performed at the given site. However, we can no longer guarantee that the collection will be carried out without waiting, as you will no longer be entitled to book an appointment.

The payment is always made online via Unilabs Online. After entering your details, you will be redirected to the payment gateway, where you can confirm the payment with just a few clicks, and within a few minutes, you can proceed to your examination. You can use Apple Pay, Google Pay, or online card payment.

The results will be sent to your private sk.unilabs.online account in PDF version as soon as they are available. You will be informed about the availability of the result both by email and text message.

We will notify you immediately after the results are available in your account by email and possibly by text message, if you have a mobile phone number connected to your account.

Ms. Ivana says:
“The results arrived earlier, and the overall blood draw process was quick, so I’m satisfied. Online booking is great.”

You will receive the results as a PDF in your sk.unilabs.online account. The results indicate the measured values of the parameters from your sample that you ordered. Values flagged with +/- signs are outside the reference ranges, i.e. outside the values that are considered normal for a healthy person.

Our clients also express their satisfaction with the interpretation of the results. For example, Ms. Eva says:
“I had my blood drawn in the morning, and by the evening, I already had the results. They were nicely, clearly, and understandably explained. The nurse took me in even earlier than my appointment time, so I didn’t have to wait.”

The results represent the measured values of the parameters that you have ordered to be tested. Reference ranges are also given with the results, and your values that fall outside the reference ranges will be flagged with a +/- sign. By the name of the test in the order, you will find what the specific parameters are. You can also access a detailed description of a particular test by copying the test name from the results into the search bar at the top of sk.unilabs.online, which is marked with a magnifying glass.

The results do not serve as a substitute for a comprehensive clinical examination with a specialist to establish your diagnosis.

If you are interested in the option of self-pay testing from a blood, urine or swab sample, but are interested in a different type of test than what is offered by sk.unilabs.online, you can send us a message using the form at the bottom of the sk.unilabs.online website.

Our helpful staff is happy to assist you with your selection right on site.
Mr. Alexander says:
“They took me in early, so I didn’t have to wait. The lady was pleasant and was able to recommend and explain things clearly when I had questions. The test results were understandable even for me as a layperson — I don’t need to have a medical degree :)”

If you wish to complain after the collection and upon receiving the results, please follow the procedure described in the Terms and Conditions under the Complaints section.

In the current version of sk.unilabs.online, it is possible to pay for the test order by a card or payment button of selected banks operating in Slovakia. No other form of cash or non-cash payment may be used.

Currently, it is not possible to pay in cash for products ordered through sk.unilabs.online; only online payment by card and bank buttons of selected banks is available.

It is up to you how many tests you are interested in. Usually, multiple parameters can be determined from one tube and the maximum number of tubes per collection is usually five. This amount of blood is sufficient for a wide range of tests.

If you regularly monitor certain parameters, we recommend a minimum interval of three months between collections. In other cases, you can come in for collection at your own discretion.

Unilabs laboratories issue results in accordance with current guidelines. On the result sheet you will find, among other things, the reference values of the individual parameters, which make it possible to see whether the value of the tested parameter is within the standard. For selected tests, a basic written interpretation is provided. The results are not a substitute for a comprehensive clinical examination by a specialist to determine your diagnosis.

For laboratory tests, you can use the ulekare.cz service, which offers online consultations with more than 350 doctors of various specialties, available 24/7. You can ask your questions in the online client area. To order this service, use the link in the Orders section to register and pay for your selected order.

Registration on ulekare.cz is free of charge and only the doctor's answer to your question is charged.

Pathological values of individual laboratory test parameters must be discussed exclusively with your treating physician. The operator of sk.unilabs.online does not mediate any subsequent diagnostic or therapeutic solutions.

Definitely, yes. According to our legislation, it is obligatory to inform them about communicable and infectious diseases that you already know about so that you do not transmit infection (hepatitis B, C, HIV positivity, syphilis), but it is also advisable to inform them in advance if you have diabetes, high or low blood pressure, or suffer from dizziness.

Before each collection, you should familiarise yourself with the contents of the Informed Consent Form, which you should print out at home and bring completed and, if you have any questions, discuss with our healthcare professional at the collection site.  After answering the questions, you will sign the document of your own free will and then give the signed Informed Consent to the staff for documentation.

In the event that the tests ordered cannot be performed despite the collection, a member of our staff will contact you to arrange for a repeat collection or a refund.

Yes, you can order other tests offered individually by sk.unilabs.online, in addition to the packages.

The handling fee includes the cost of materials related to the collection (tube, disinfection, needle, cotton wool, adhesive plaster), staffing and technical support for the process.

The handling fee is €5 for standard tests and is linked to the total order regardless of the number of persons included in the order. The handling fee does not apply to orders of €50 or more; these are exempt from the handling fee. The handling fee may be higher for collection at selected collection points. In the case of collection by outbound collection staff at your home, the shipping cost will be added to the handling fee.

Payments are made via a third party payment portal. The sk.unilabs.online system sends the payment request to the third party and awaits confirmation of the payment from the partner payment aggregator once the payment has been made. This confirmation takes place via the client’s web browser on a computer, smartphone or other similar device, with a warning on the screen that the client should not switch off the browser and should wait a few seconds for the payment to be confirmed. If this does not happen, the sk.unilabs.online system has no information about the payment made.

Therefore, if the client receives a payment prompt despite a successfully completed payment, he/she can contact 1]customer support (on business days between 7:30 a.m. and 4:30 p.m.), where our staff will verify, by the order number, whether the payment has been registered. In case of any discrepancies, the client should contact the bank (or card company).

You can open the General Terms and Conditions (GTC) that were valid until 19 January 2025 by clicking our link here.

You can open the General Terms and Conditions (GTC) that were valid until 03 November 2024 by clicking on our link here.

You can open the General Terms and Conditions (GTC) that were valid until 30 June 2023 by clicking on our link here.

You can open the General Terms and Conditions (GTC) that were valid until 30 November 2021 by clicking on our link here.

You can open the General Terms and Conditions (GTC) that were valid until 30 September 2021 by clicking on our link here.

You can open the General Terms and Conditions (GTC) that were valid until 30 May 2021 by clicking on our link here.

You can open the General Terms and Conditions (GTC) that were valid until 30 September 2020 by clicking on our link here.

If you wish to delete your account, please contact us by email at info.sk@unilabs.online or you can delete your account yourself by clicking on the “Delete Account” button, which can be found in your profile under the Personal Data tab.

Unilabs Slovakia does not provide receipts for self-payers for visits to healthcare facilities.

If a client undergoes a self-pay procedure - i.e. without a medical indication, he/she will not be issued with a certificate of visit to a healthcare facility.

Thank you for your understanding.